Terms & Conditions

Jacqui Finlayson (jfnaturopathy.co.nz) is committed to treating your customer information responsibly and protecting your privacy. jfnaturopathy.co.nz will retain copies of the information provided (such as email, telephone, physical address, etc) when you place an order, register for our newsletter or enter a competition.

Any customer credit card details entered are used solely for the purpose of billing for goods and/or services rendered.

The jfnaturopathy.co.nz website uses secure servers and secure socket layer technology (SSL) for encryption of sensitive and credit card information.

Experiencing a Problem

We appreciate the role that you play in our business, and with that, we are dedicated to make your experience with us a pleasant one.

If you have a problem, please contact us as soon as possible, so that we can address it quickly.

Returns

Should an exchange or refund be required, please return the goods to us in their original unused condition and packaging with proof of purchase within 14 days of purchase.

Upon receiving the item, we will refund your nominated credit card (within 5 working days) for the price you paid for the product. We will not refund the delivery costs relating to the return of a non-faulty product.

If we inspect the product and deem it to be faulty, we will refund both the price you paid for the product and the delivery costs. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with.

Please return parcels to:

jfnaturopathy.co.nz
3/682 Whangaparaoa Road 
Stanmore Bay, Whangaparaoa 0932, NZ

Accuracy

While we make every effort to ensure that all products, images and prices are correct at the time of posting on the jfnaturopathy.co.nz website, we can not however be held responsible for any errors or product changes and that all products are subject to availability. All prices and product availability are subject to change without notice.